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Shipping Policy

All orders are processed within 3-5 business days (excluding weekends and bank holidays) after receiving your order confirmation email.

All items are despatched via our third-party courier DHL. Items are insured and tracked and require a signature on delivery.

You will receive and email or SMS (text) from DHL to notify you of the delivery including tracking number.

Shipping Rates

A standard flat rate of £6.99 is applied to all orders for UK Nationwide delivery. Please contact us for shipping rates outside of the UK which are quoted on an individual basis.

Estimated delivery time to UK postal codes is 24-48 hours after despatch.

Deliveries to countries outside of the UK are subject to import duties and tax which are incurred once a shipment reaches your destination country. Dress Cheshire Ltd is not responsible for these charges if they are applied and are the responsibility of the customer.

In-store pick up

You can skip shipping fees with free local collection using Click & Collect feature at checkout. We ask that you collect your items within 7 days of purchase. You item will be ready for collection within 1 day of order.

Collection can be made Monday – Saturday 10am till 5pm. Please bring a copy of your confirmation email on arrival. Our address is Dress Cheshire, New Road, Prestbury, SK10 4BY. There is free parking opposite the shop.

Status of your order

If you haven’t received your order within 7 days of purchase you can email us at christine@dresscheshire.com or contact the shop on 01625 820000. Please include your order number and we will look into it for you.

Refunds, exchanges and returns.

Please refer to our Delivery and Returns Policy.

Damages.

In the event that your order arrives damaged or gets lost, please email us as soon as possible at christine@dresscheshire.com We address these on a case by case basis and will try our best to work towards to a satisfactory solution.

If you have any questions please do not hesitate to contact us at christine@dresscheshire.com or visit our FAQs page.