FAQs

0
FAQs2019-11-27T10:15:33+00:00

How does it work?

Once you’re registered with us we will sell your items for you and give you half the final selling price once the item is sold. If the item doesn’t sell you can take it back.

Download a ‘new item form’ from our website, fill it out and bring it into the shop along with your items. We will then register your details, provide you with a unique client number and ask you to sign our T&C’s.. When your item(s) sell we take 50% of the sale price after 2% admin and bank charges fee has been applied.

Do you buy items?

No, we don’t buy items we sell them on your behalf. Please see ‘How does it work?’ for more info.

What kind of items do you take?

At Dress we pride ourselves on selling luxury designer and fabulous high street fashion. If we love it we’ll list it! Our reputation relies on us stocking only the very best, therefore all items must be clean, pressed and in as-good-as-perfect condition.  We accept all makes / brands but we limit the likes of most fast fashion brands as they do not hold any resale value.

Why did you refuse to list my items?

We see new items arriving daily, so we are tasked with accepting only the things we think our customers’ want. We also want something unique, different or in demand, so if your item is too similar to other items we have on our rails already we may not be able to accept it.

My items were only a bit creased why wouldn’t you accept them to sell?

Unfortunately we don’t offer any kind of laundry service.  So if your items are not ready to hang and in near perfect condition we will have to refuse them.

Can I call in on any day or time with my items?

We accept items on a Tuesday, Wednesday, Friday and Saturday during opening hours. If you have more than 10 items, we ask that you please book an appointment with us. To book an appointment call us on 01625 820000 or email christine@dresscheshire.com

What sizes do you sell?

We accept all sizes from small to large, we judge the item on its style not its size.  Therefore we cater for all shapes and sizes of ladies.

What commission do you take?

When your item(s) sell we take 50% of the sale price, after 2% admin fee has been applied.

How long do you keep items on sale?

We keep items on sale for approximately 12 weeks, however if we find your items are not getting any interest we may choose to delist them sooner to make room for new items.  If your items do not sell within the 12 week period, we will try to contact you to let you know your items are delisted.

If delisted items are not collected within 14 days, we will need to dispose of them via our charity shop partners

Do you take men’s items?

No, however there are some accessories that we will accept such as keyrings, watches and jewellery.

How do I know what items I can bring in?

We accept items by the current season and handbags all year round.

What happens if my items don’t sell?

If your items don’t sell within the agreed time period, we will try to contact you to let you know your items are delisted. We will then hold them for 14 days before taking them to our charity shop partners. So, you’ll either make a good return on your fashion investment or donate it to a good cause.

Do you contact me when my items sell?

No. You need to keep in contact with us for an update on the sale of your item(s). You can phone the shop or message us.

Do you contact me to tell me what I am owed for sales I have made?

No. You need to contact us for an update on your account.  However if you choose to be paid by Bank Transfer you will automatically get paid at month end.

How do I get paid?

Once your items are sold you have 2 payment options depending on your preference, cash or bank transfer.

Cash is paid out on Wednesdays between 11am and 4pm and on Saturday mornings from 11am until 1pm. Accounts is closed at other times at our descretion. Please note that limited cash is kept on the premises, so please call the shop to check the amount due to you is available prior to visiting.

If you would prefer to be paid by bank transfer, please complete our form in the shop. We pay bank transfers at month end.

My items sold but my payment wasn’t ready for me to collect.

We reconcile our accounts once per month, sometimes an item sells just after that process has taken place, so the payment for that item will be made to you in the month following. 

Can I park near the shop?

Yes!  There is a car park directly opposite the shop, this is free for 90 minutes and it is operated and managed by a camera control, so please make a note of the time you drive in. There is also unlimited free parking in the village Springfield’s car park, just a 1-minute walk from the shop, plus other car parks in the village too that are unlimited free.

Can I get to you by public transport?

Yes! Prestbury has it’s own railway station so you can get to us by train (the shop is a 4 minute walk from Prestbury station) or you can get the bus, please check the bus times for the local area.

What happens if I change my mind and want my items back?

Don’t worry!  Your item is still yours until we have sold it, so it’s OK to change your mind.  If you choose to take it back please contact us and we will take it off sale and hold it in the stock room for you, however we kindly ask that you don’t just turn up at the shop and expect to take if off the rail during opening times.

I have bought an item. What is your returns policy?

We do not accept returns, so please make sure you are happy with your item before you buy it and that you have tried it on and inspected it.  All our items are preowned and sold as seen.

Can I buy online?

You can pay online but you need to collect the item from the shop.  This is because we do not currently offer despatch or long distance selling.  We do not list our items in our online shop, but if you see something on our social media page we will send you a link to pay securely so you don’t miss out and can collect the item when you are ready.

Why can’t I reserve an item I see on your social media page that’s for sale?

As we only have one of anything we do not reserve items.  It is only fair to the owner of the item that the item has the best chance of being sold by being available to everyone.

How do I know the item is genuine and authentic?

We are really careful when it comes to accepting items, especially handbags where there is so many copies.  Therefore we make sure that we have asked all the right questions from the owner about the item’s history and where and when it was purchased.  In many cases we have receipts and authenticity provided.  If we are in any doubt about an item’s authenticity we will refuse to accept it.

I bought a copy handbag from abroad or via a ‘bag party’ locally, can I still sell it in your shop as a copy?

No. It’s against the law.

What is your Facebook and Instagram page?

Find us online at @dresscheshire.

Whereabouts in Prestbury village are you?

We are the shop with the pink door on New Road, in Prestbury village, next door to The Fresh Skin Clinic and Lilac Cottage, just a few yards away from The Admiral Rodney Pub.  Details on how to find us can be found on our website.

What are your opening days / times?

We’re open from Monday to Friday 10.30am till 4.30pm, Saturdays 10am to 5pm and by appointment on Sundays. Keep an eye on our social media for additional open days, late nights and special events.

Full T&C’s are available here