How does it work?

We are a consignment store. This means we sell your items for you in our physical shop and on our website. We take a commission on the final selling price once the item is sold. If the item doesn’t sell you can take it back or you can donate it to one of our charity shop partners.

All you need to do is register as a seller on our website, or when you come into the shop.

You can download a ‘booking in form’ from our website and bring it in with your items, this is kept on your file and acts as the receipt for your items in our care.

How much commission to you take?

Item value You get  Our commission
Up to £1250 50%     50%    
£1251 – £2499 60%     40%    
£2500+    70%     30%    
Hermes Birkin or Kelly Bags Enquire Enquire

Do you buy items?

Sometimes we do, but most people consign with us.

What kind of items do you take?

At Dress Cheshire we pride ourselves on selling luxury designer and fabulous high street handbags and fashion. If we love it we’ll list it! Our reputation relies on us stocking only the very best, therefore all items must be clean, pressed and in as-good-as-perfect condition.

Why did you refuse to list my items?

We see new items arriving daily, so we are tasked with accepting only the things we think our customers’ want and those items we think have a good chance of selling quickly. We also want something unique, different or in demand, so if your item is too similar to other items we already have on our rails, we may not be able to accept it.

My items were only creased why wouldn’t you accept them to sell?

Unfortunately we don’t offer any kind of laundry service. So if your items are not ready to hang and in near perfect condition we will have to refuse them.

Do I need an appointment to list my items?

We accept items every day during opening hours so you can just call in. If you have more than 15 items, we ask that you contact us to let us know you’re coming in. you can call us on 01625 820000 or email hello@dresscheshire.com

What sizes do you sell?

We accept all sizes from 0 to plus size, we judge the item on its style not its size. We cater for all shapes and sizes.

Are you flexible on your commission rates?

Yes we are! Please see the commission chart above. However we will also discuss returning a fixed price for you on some items by reducing our commission and ensuring you get the best return.

How long do you keep items on sale?

We keep items on sale in the shop for approximately 12 weeks which accounts for ‘a season’. However we keep them online for longer.

Once we believe your item is at the end of its sales cycle we will make every effort to try to contact you to let you know your items can be collected.

If delisted items are not collected within 14 days, we will need to consider disposing of them via our charity shop partners.

Do you accept and sell men’s items?

Generally no, but we do sell some accessories and men’s holdalls etc.

How do I know what items I can bring in?

We accept items by the current season and handbags all year round. We only accept designer brands or fabulous high street fashion. We do not accept run-of-the mill high street unless its limited edition.

What happens if my items don’t sell?

If your items don’t sell, we will try our best to make contact with you by email and text to let you know your items are delisted and ready to collect.

If you leave your item with us for over 4 months without making any contact with us, we do retain the right to dispose of them to our charity shop partners if they do not sell.

Do you contact me when my items sell?

Not normally unless is a very high value item or you have requested specifically to be informed. You need to keep in contact with us for an update on the sale of your item(s). You can phone the shop or message us via email or on our social media platforms.

Why don’t you contact me when my items sell?

We have around 2000 registered sellers, with new sellers registering weekly. As we are only a very small business it would be impossible to contact everyone whenever an item sells.

What happens if I change my mind and want my items back?

Don’t worry! Your item is still yours until we have sold it, so it’s OK to change your mind and take your items back. If you choose to take any items back please contact us so we can arrange for your items to be delisted properly from all our systems and taken off our rails and website. We kindly ask that you don’t just turn up at the shop and expect to remove your items from us during opening times.

Why didn’t you tell me you had sent my items to charity?

If your items do not sell, we hold your items for as long as we can and make every effort to contact you. However we have limited space, so if we do not hear from you we have to send to them onto our good causes.

Do you contact me to tell me what I am owed for sales I have made?

We pay each month by bank transfer, so most people just noticed they have received a payment. You can contact us for an update on your account to see what has sold.

How do I get paid?

We pay by bank transfer.
Please complete our bank details form in the shop. Bank transfer payments are made once per month after we have reconciled the accounts. If your items sold after the reconciliation period you will be paid in the following month.

My items sold but I’ve not received my payment yet.

We pay our sellers at the end of each month. We process the sales of your items from the preceding month. Because we have a returns policy, we need to ensure items are not sent back to us before we pay the seller.

Can I park near the shop?

Yes! There is a car park directly opposite the shop, this is FREE for 90 minutes ONLY and it is operated and managed by Smart Parking, so please make a note of the time you drive in and read their terms and conditions. There is also unlimited free parking in the village Springfield’s car park, just a 1-minute walk from the shop, or you can park on public roads opposite the shop or in the village nearby. Plus, there are other dedicated car parks in the village too that are unlimited free parking. Please note we are not responsible for any parking fine you may receive by exceeding the terms and conditions with the land owners. Please note this is subject to change and we cannot be held responsible for any parking charges applied.

Can I get to you by public transport?

Yes! Prestbury village has its own railway station, so you can get to us by train (the shop is a four minute walk from Prestbury station) or you can get the bus, please check the bus times for the local area.

What is your returns policy?

Refunds and returns apply onto to online purchases. We do not accept returns on items purchased in our boutique store in Prestbury, so please make sure you are happy with your item before you buy it, and that you have tried it on and inspected it thoroughly. All our items are preowned and sold as seen, so there is likely to be some wear. However, we pride ourselves on accepting items in good, very good or excellent condition.

If you bought your item online, please contact us if you have a problem and we will do what we can to resolve it for you. Your statutory rights are not affected, and we will accept a return if agreeable within 14 days of purchase. Please email us at hello@dresscheshire.com for a return request or use the form sent in the package.

You can read more about our returns policy here.

Can I buy online?

Yes you can! Delivery is applied at checkout, or you can click and collect for free.

What is the delivery charge?

We charge a standard flat fee of £7.99 for P&P to any address in the UK mainland excluding Highlands of Scotland and Ireland, You can read more about our delivery and returns here.

Collection in store is free, just select ‘click and collect’ option at checkout.

Why are returns not free?

We simply don’t have the margins other retailers have to absorb the cost of returns.

Why can’t I reserve an item?

As we only have one of anything we do not reserve items. This is because we understand that sometimes people change their mind or forget to come in. It is only fair to the owner of the item that the item has the best chance of being sold by being available to everyone. Please don’t ask us to put an item on one side for you.

How do I know the item is genuine and authentic?

Authenticity is absolutely crucial to our business and any item that is brought into us without proof has to be properly authenticated before we will sell it. We follow a process for authenticity, which includes:

Seller check. We ask all the right questions from the seller about the item’s provenance, its history and where and when it was purchased. In many cases we are provided with receipts and proof of authenticity.

Our own experienced eyes. We check the quality of leather, fabrics, stitching, metal work, branding, boxes, bags, paperwork and cards.

We are authorised Entrupy authenticators. We subscribe to a unique technology based system using data to prove if an item is genuine and consistent with the brand owner. Check our authentication page for more details about this service.

If we are in any doubt whatsoever about an item’s authenticity we will refuse to accept it regardless of verbal guarantees by the owner.

Will you authenticate my handbag even if I don’t want to sell it?

Yes of course, we charge for this service. See our authentication page.

I bought a copy handbag from abroad or via a ‘bag party’ locally, can I sell it in your shop?

No. It’s against the law.

I can’t see my items you are selling in your online shop, why is that?

We do our best to get all the items on our online platforms. However due to volumes, we sometimes can’t get all the items we have available for sale in our boutique in our online shop fast enough, this is purely down to man power! Bear with us as we improve our efficiencies and speed.

Are my items insured with you?

Yes they are. We are insured for theft and damage. However we also state that items are left at owner’s risk in the event of an unsuccessful insurance claim. Please note we are NOT insured for jewellery or watches. Please check your own insurance policy if you are concerned.

What is your Facebook and Instagram page?

Find us online at @dresscheshire.

Whereabouts is your store?

We are the shop with the pink door on New Road, in Prestbury village, just a few yards away from The Admiral Rodney Pub. Details on how to find us can be found on our find us page.

What are your opening days / times?

We’re open from Monday to Friday 10am till 5pm, 11am till 4pm on Saturdays and we are always sleeping on Sundays.  But you can shop and browse 24/7 on our website!