Some Frequently Asked Questions about our frequently asked questions.
How does it work?
Once you’re registered with us we will sell your items for you. We take a commission on the final selling price once the item is sold. If the item doesn’t sell you can take it back.
Download a ‘booking in form’, fill it out and bring it into the shop along with your items.
If you require a list of the items you have brought in and left with us, please ensure you complete the form yourself, I’m afraid we are unable to complete this paperwork for you
How much commission to you take?
|Item value||You get||Our commission|
|Up to £1250||50%||50%|
|£1250 – £2400||60%||40%|
|Hermes Birkin or Kelly Bags||Final sale price minus £1800-£2500||£1800 – £2500 flat fee|
Do you buy items?
No, we don’t buy items we sell them on your behalf. Please see ‘How does it work?’ for more info.
What kind of items do you take?
At Dress we pride ourselves on selling luxury designer and fabulous high street fashion. If we love it we’ll list it! Our reputation relies on us stocking only the very best, therefore all items must be clean, pressed and in as-good-as-perfect condition. We accept all makes / brands but we limit the likes of most fast fashion brands as they do not hold any resale value.
Why did you refuse to list my items?
We see new items arriving daily, so we are tasked with accepting only the things we think our customers’ want. We also want something unique, different or in demand, so if your item is too similar to other items we already have on our rails we may not be able to accept it.
My items were only a bit creased why wouldn’t you accept them to sell?
Unfortunately we don’t offer any kind of laundry service. So if your items are not ready to hang and in near perfect condition we will have to refuse them.
Can I call in on any day or time with my items?
We accept items every day during opening hours. If you have more than 10 items, we ask that you please book an appointment with us. To book an appointment call us on 01625 820000 or email email@example.com
What sizes do you sell?
We accept all sizes from 0 to plus size, we judge the item on its style not its size. Therefore we cater for all shapes and sizes.
Are you flexible on your commission rates?
Yes we are. 50% is standard and applicable to items that we sell up to £1250, please see the commission chart above. If you are seeking a minimum price for yourself, we are totally flexible and will discuss a fixed price for you on certain items.
How long do you keep items on sale?
We keep items on sale for approximately 12 weeks, or to suit the season. However if we find your items are not getting any interest we may choose to delist them sooner to make room for new items. If your items do not sell within the 12 week period, we will try to contact you to let you know your items can be collected.
If delisted items are not collected within 14 days, we will need to dispose of them via our charity shop partners.
Do you take men’s items?
How do I know what items I can bring in?
We accept items by the current season and handbags all year round. We only accept designer brands or fabulous high street fashion. We do not accept run-of-the mill high street unless its limited edition.
What happens if my items don’t sell?
If your items don’t sell within the agreed time period, we will try to contact you to let you know your items are delisted but we cannot guarantee this. It is wise to keep in touch with us about your items.
Do you contact me when my items sell?
Not normally unless is a very high value item. You need to keep in contact with us for an update on the sale of your item(s). You can phone the shop or message us.
Why don’t you contact me when my items sell?
We have hundreds of registered sellers, as a very small business it would be impossible to contact everyone when an item sells.
Why didn’t you tell me you had sent my items to charity?
We hold your items for as long as we can if they do not sell, however we have limited space, so if we do not hear from you we have to send to them onto our good causes.
Do you contact me to tell me what I am owed for sales I have made?
No. You need to contact us for an update on your account. However if you choose to be paid by Bank Transfer you will automatically get paid for items that have sold.
How do I get paid?
You have 2 payment options depending on your preference, cash from the shop or bank transfer.
Please note that limited cash is kept on the premises, so please call the shop to check the amount due to you is available prior to visiting.
If you would prefer to be paid by bank transfer, please complete our form in the shop. Bank transfer payments are made once per month after we have reconciled the accounts. If your items sold after the reconciliation period it will be paid in the following month.
My items sold but my payment wasn’t ready for me to collect.
We reconcile our accounts once per month, sometimes an item sells just after that process has taken place, so the payment for that item will be made to you in the month following.
Can I park near the shop?
Yes! There is a car park directly opposite the shop, this is FREE for 90 minutes only and it is operated and managed by a Parking Eye type of organisation, so please make a note of the time you drive in and their terms and conditions. There is also unlimited free parking in the village Springfield’s car park, just a 1-minute walk from the shop or you can park on Bridge Green which is a public road opposite the shop. Plus, there are other car parks in the village too that are unlimited free parking. Please note we are not responsible for any parking fine you may receive by exceeding terms and conditions with the land owners.
Can I get to you by public transport?
Yes! Prestbury village has its own railway station, so you can get to us by train (the shop is a 4 minute walk from Prestbury station) or you can get the bus, please check the bus times for the local area.
What happens if I change my mind and want my items back?
Don’t worry! Your item is still yours until we have sold it, so it’s OK to change your mind. If you choose to take it back please contact us and we will take it off sale and hold it in the stock room for you, however we kindly ask that you don’t just turn up at the shop and expect to take if off the rail during opening times.
I have bought an item. What is your returns policy?
We do not accept returns on items purchased in store, so please make sure you are happy with your item before you buy it and that you have tried it on and inspected it. All our items are preowned and sold as seen.
If you bought your item online, please contact us if you have a problem and we will do what we can to resolve it for you. Your statutory rights are not affected, and we will accept a return if agreeable within 7 days of purchase. Please email us at firstname.lastname@example.org for a return request.
Can I buy online?
Yes you can! We will also add an item to our online shop for you if you cannot make it into the store. You can either have your items delivered for a charge that is applied at checkout, or you can collect them in store which is free.
What is the delivery charge?
We charge a standard flat fee of £9.99 for P&P to any address in the UK, using Royal Mail Special Delivery service. This service is signed for and insured.
Collection in store is free, just select that option at checkout.
Why can’t I reserve an item I see on your social media page that’s for sale?
As we only have one of anything we do not reserve items. It is only fair to the owner of the item that the item has the best chance of being sold by being available to everyone.
How do I know the item is genuine and authentic?
We are really careful when it comes to accepting items, especially handbags where there is so many copies on the market. Therefore we make sure that we have asked all the right questions from the owner about the item’s history and where and when it was purchased. In many cases we have receipts and authenticity provided. If we are in any doubt about an item’s authenticity we will refuse to accept it.
I bought a copy handbag from abroad or via a ‘bag party’ locally, can I still sell it in your shop as a copy?
No. It’s against the law.
I can’t see my items you are selling in your online shop, why is that?
We can’t get all the items we have available for sale in our boutique in our online shop too, this is purely down to man power! However, if someone sees an item on our social media, or they have tried it on in the store and decided to buy it later we will add it to the online shop so we don’t miss out on a sale.
What is your Facebook and Instagram page?
Find us online at @dresscheshire.
Whereabouts in Prestbury village are you?
We are the shop with the pink door on New Road, in Prestbury village, next door to The Fresh Skin Clinic and Lilac Cottage, just a few yards away from The Admiral Rodney Pub. Details on how to find us can be found on our contact us page.
What are your opening days / times?
We’re open from Monday to Saturday 10am till 5pm each day and by appointment on Sundays. Keep an eye on our social media for additional open days, late nights and special events.