Terms and Conditions2019-09-20T13:08:28+00:00

Terms & Conditions.

1 Selling your items with Dress:

Please download and complete the item itinerary form from our website or alternatively, complete the form at the shop. This form will be required when booking in your items at Dress.

Please note, we can only accept your items on Tuesdays, Wednesdays and Fridays from 10:30am to 4:30pm, Saturdays from 10am to 1pm or by appointment.

2 Authenticity:

We only accept genuine, authentic brands. Under no circumstances will we accept counterfeit goods.
Please check that your items are genuine, we are happy to accept original receipts, proof of purchase, tags and authenticity cards where possible.
If we are unsure of the item’s authenticity for any reason we will have to refuse the item.

3 Quality:

Only items that are in immaculate condition, clean and hanger ready will be accepted.

4 Age of goods:

We accept past season and preloved items, ideally not over 2 years old, unless they are vintage, or limited edition. We accept goods that suit the current or next season.

5 Terms:

Our terms are 50% of the sale price on all items. In some cases commission rates will be negotiated separately per item at the time of booking in.

6 Bank charges and admin fees:

A standard 2% fee is deducted from the final sale price.

7 Selling price:

We can agree a selling price with you. Or, you can allow us to value your items to our best knowledge. If you require a minimum amount for your items you must notify us of at the time of booking in. Otherwise you will receive payment as per our terms above.

8 Sale Periods / Reduction in selling prices.

We retain the right to run sales periods, events, promotions and offers. Therefore items for sale with us are subject to being discounted or marked down. Unless you have specified an exact minimum amount you are seeking for the item you will receive 50% of the final sale price.

9 Period of sale:

Your items will be placed on sale for a period of approximately 12 (twelve) weeks. However we do move stock around as our space is limited, so your items may be kept on sale for longer at our discretion and to suit the season.

10 Selling your items with outside of Dress.

Please advise us if your items are for sale via other platforms or methods. If you list your items with us we kindly ask that you allow us a minimum of 12 weeks to sell your item for you, and you refrain from removing the item from us during this time. If your items are for sale via eBay or other platforms we retain the right to refuse to list them in our boutique or our online shop.

11 Unsold items and our Good Causes Policy:

We support good causes, if your items do not sell, we will donate them to our ‘charity shop’ partner unless you collect them within the set time period.
If you wish to collect your unsold items we will hold them for a maximum of 14 days, after which we retain the right to dispose of them through our charity shop partner.

We will try to contact you about your unsold items, but it remains your responsibility to contact us on the progress of your items to ensure you collect them before they are disposed of through our charity shop partner.

Our charity shop partner is East Cheshire Hospice, Macclesfield. However we may choose to donate to other charity shops.
We also support Caudwell Children’s Charity. A voluntary nominal amount from the sale of your items will be made to the charity (approx. 2%). You have the right to refuse to make a donation of any amount to our charity partner.

12 Payment:

Once your items are sold we will pay you in cash from our shop in Prestbury Village or by bank transfer, depending on your preference.

In cash:

Cash is paid out on Wednesdays between 11am and 4pm and on Saturday mornings from 11am until 1pm. Accounts is closed at other times. Please note that limited cash is kept on the premises, so please call the shop to check your payment is ready prior to visiting.

By bank transfer:

If you would prefer to be paid by bank transfer please complete our form in the shop. We pay bank transfers at month end.

13 Items are left solely at the owner’s risk:

We do not accept liability for loss, damage or theft of your property however caused while in our custody and control, or that of carriers engaged by us to collect or deliver the property.
We have taken as many steps as possible to protect your item. Security tagging system, alarm and security shutters are in place. High value items such as jewellery can be kept in our safe at night, please ask for details.

14 Exchanges and refunds – in store:

We have a strict no returns policy.
Exchanges and refunds – online sales:
Items may be placed for sale online via our ecommerce website and on our social media platforms. All online sales are click and reserve only. Once the item has been collected from our store in Prestbury Village it cannot be returned.

15 Re-selling:

If you buy an item from us, please refrain from sending it back to us for resale after you have used it. We wish to provide fresh stock so that there is ‘always something new’ for our loyal customers.

16 General:

We reserve the right to limit the number of items accepted.
We reserve the right to refuse items for any reason we choose.
We do not offer credit notes, exchanges or refunds in any circumstances.

17 Data protection:

As a customer of ‘Dress Cheshire Ltd’, your details are stored for marketing purposes. If you’d prefer to be removed from our database, please email christine@dresscheshire.com or unsubscribe using the link in our emails.

18 Contact details:

Email: christine@dresscheshire.com Website: dresscheshire.com
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Our shop is located at: Dress, St James House, New Rd, Prestbury,
Cheshire SK10 4HP
Tel: 01625 820000.
Dress Cheshire Ltd. Company number: 09686086